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Salesforce Certified Field Service Consultant exam covers a range of topics, including field service management, scheduling and dispatching, mobile workforce management, and service analytics. Field-Service-Consultant Exam consists of 60 multiple-choice questions, which must be completed within 105 minutes. Candidates must score at least 68% to pass the exam and become certified. Once certified, professionals will have the skills and knowledge required to implement and configure Salesforce's Field Service platform, as well as provide ongoing support and maintenance for the system.
Salesforce Certified Field Service Consultant Sample Questions (Q70-Q75):
NEW QUESTION # 70
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
- A. Work Order
- B. Service Territory
- C. Service Territory Member
- D. User Territory
Answer: B
Explanation:
Explanation
This object can be used to share service appointments with service resources in Salesforce Field Service by assigning service resources to service territories and assigning service appointments to the same service territories. References: https://help.salesforce.com/s/articleView?id=sf.fs_service_territories.htm&type=5
NEW QUESTION # 71
A Consultant is helping Universal Containers define its mobile approach.
Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?
- A. Support service processes with custom Lightning Components
- B. Manage mobile fields available through configuration
- C. Access to Lightning Knowledge articles
- D. Visibility of Technicians with geolocation tracking
Answer: C
NEW QUESTION # 72
Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?
- A. Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.
- B. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.
- C. Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.
- D. Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.
Answer: B
Explanation:
Explanation
Lightning Components are reusable units of user interface that can be customized and embedded in different pages or apps[180]. Work Order Line Items are records that track specific tasks or products related to a work order[181]. Creating a custom Lightning Component that displays Work Order progress and deploying it to Technicians through the Salesforce Field Service mobile app would allow Universal Containers' Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app by creating a component that shows the status or completion percentage of work order line items and adding it to the work order line item card layout in the mobile app settings[182]. Creating a custom Visualforce page and adding an external link in the Salesforce Field Service mobile app to view the page in the mobile browser would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Visualforce pages are web pages that can display custom user interface using HTML, CSS, JavaScript, and Apex[183]. Creating a Report Chart that summarizes Work Order Line Items and adding a link to the Service Appointment layout would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Report Charts are visual representations of report data that can be added to different pages or layouts[184]. Adding the Work Order Line Items related list to the Work Order page layout and assigning the layout to the Technician's profile would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Related lists are lists of records that are directly related to another record and can be added to different page layouts[185]. References:
https://developer.salesforce.com/docs/component-library/overview/components
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_custom_cards_overview.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.pages.meta/pages/pages_intro_what_is_it.htm
https://help.salesforce.com/s/articleView?id=sf.reports_charts_adding_to_layouts.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_related_lists.htm&type=5
NEW QUESTION # 73
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
- A. Configure signature blocks for service report templates
- B. Add service reports templates to the appropriate repair work type
- C. Generate service in the organization's default language
- D. Send a feedback survey to the customer when a service appointment is completed
Answer: A,D
NEW QUESTION # 74
Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?
- A. Reschedule Appointment
- B. Fix Overlaps
- C. Resource Schedule Optimization
- D. Fill-in Schedule
Answer: C
Explanation:
Explanation
This feature should be used to reduce travel time and increase technician productivity by automatically scheduling service appointments based on predefined criteria and objectives, such as minimizing travel distance or maximizing utilization. References:
https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_overview.htm&type=5
NEW QUESTION # 75
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