Magickal Odyssey Privacy Policy

Effective Date: November 1, 2025

At Magickal Odyssey, we are deeply committed to safeguarding the information you entrust to us on your self-discovery journey. This Privacy Policy outlines how we collect, use, disclose and protect your personal information in compliance with Alberta’s Personal Information Protection Act (PIPA) and applicable Canadian privacy laws. Your trust is paramount to your Magickal experience.

Information We Collect & Why:

We collect personal information only for clearly identified purposes, explained at or before the time of collection. Your participation and provision of information are voluntary.

• Registration Details: When you register for an account, particularly for course access, we collect information like your name, email address, user ID and password.
  • Purpose: To create and manage your account, provide access to purchased courses and related features within Tutor LMS, track your course history/access and communicate essential service updates.
• Mailing List and Database Sign-Ups: If you explicitly consent (e.g., by checking a box or submitting a sign-up form via Elementor Forms or Mailchimp) to receive updates or marketing information, we collect your name and email address, and may ask for preferences to tailor communications.
  • Purpose: To send you newsletters, promotional materials, and information about products/services you have expressed interest in, based solely on your explicit consent.
• Purchase Information: When you purchase a course or product, we collect necessary details like your name, contact information, order specifics and payment details processed via our secure third-party payment processors (Stripe, PayPal).
  • Purpose: To process your transactions securely, fulfill your orders, provide customer support related to purchases, and for necessary financial record-keeping.
• Social Media Interactions: If you interact with Magickal Odyssey on social media platforms (e.g., Facebook, Instagram), the platform may share certain information with us based on your settings. We may collect your name and contact details if you reach out directly via these platforms.
  • Purpose: To engage with our community and respond to inquiries initiated via social media. (Note: Please refer to the specific platform’s privacy policy for their data practices).
• Event Registrations (If Applicable): Should we offer events, we would collect your name, contact information and necessary details (e.g., accessibility needs) with your consent.
  • Purpose: To manage event logistics and ensure participant needs are met.
• Contest Entries (If Applicable): If you voluntarily enter a contest, we collect information needed to administer the contest (name, contact details, entry requirements).
  • Purpose: To manage the contest, notify winners and fulfill prizes.
• Surveys and Feedback: If you voluntarily participate in surveys or provide feedback, we collect the information you provide.
  • Purpose: To improve our services, content, and user experience.
• Customer Service Inquiries: When you contact us (e.g., via email), we collect your name, contact details and the content of your communication.
  • Purpose: To respond effectively to your inquiries, provide support, and improve our services.

Consent:

Your knowledge and consent are required for the collection, use or disclosure of personal information, except where required or permitted by law. We will typically seek express consent (e.g., checking a box for mailing lists, agreeing to terms during purchase/registration). In some less sensitive cases, consent may be implied (e.g., providing your email for a customer service inquiry implies consent for us to reply). You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer.

Cookies and Analytics:

• Cookies: Our website uses cookies (small data files stored on your device). We use Performance/Analytics cookies (via Google Analytics) to understand how visitors interact with our website, helping us improve functionality and content. We may also use strictly necessary cookies essential for website operation (e.g., remembering login status for courses). You will be presented with options regarding non-essential cookies upon visiting our site.
• Analytics: We use Google Analytics to collect information about website usage, such as pages visited, time spent on site, and general user demographics. This data is typically aggregated and may include IP addresses (confirm if you have IP anonymization enabled in Google Analytics).
  • Purpose: To understand website traffic, improve user experience and optimize our content strategy.

Third-Party Disclosures:

We do not sell your personal information. We only share it with trusted third parties necessary to provide our services, under strict confidentiality agreements:

• Payment Processors: Stripe and PayPal process your payment information securely. We do not store your full credit card details.
• Email Marketing Providers: Elementor (potentially via its forms connecting to Mailchimp) and Mailchimp manage our mailing lists and send communications based on your consent.
• Analytics Provider: Google Analytics processes usage data to provide insights into website traffic.
• Course Platform: Tutor LMS hosts our course content and manages student enrollment and progress data.
• Legal Requirements: We may disclose information if required by law, subpoena, or other legal process.

Security Measures:

We take reasonable administrative, technical and physical measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction. This includes secure servers, data encryption (where appropriate) and access controls.

Retention of Information:

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., for financial records). When no longer needed, information is securely destroyed or anonymized.

Your Rights (Under Alberta PIPA):

You have rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Withdrawal of Consent: Withdraw your consent to our collection, use or disclosure of your information (subject to legal/contractual restrictions).
• Inquiry: Ask questions about our handling of your information.

To exercise these rights, please contact our Privacy Officer using the details below. We will respond to your request in accordance with PIPA timelines.

Protecting Children:

Our website and services are not directed to children under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors.

International Transfers:

As a Canadian company using international service providers (e.g., Google, Mailchimp, potentially Stripe/PayPal depending on their infrastructure), your information may be processed and stored outside of Canada, including in the United States, where data protection laws may differ. We take steps to ensure adequate protection is in place for such transfers (e.g., through contractual clauses).

Updates to this Privacy Policy:

We may update this policy periodically. Changes will be posted on this page with the revised effective date. We encourage you to review it regularly.

Contact Us / Privacy Officer:

For any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact our Privacy Officer:

Magickal Odyssey

Email: support@magickalodyssey.com

Alberta, Canada

Complaints:

If you have unresolved concerns, you have the right to complain to the Office of the Information and Privacy Commissioner (OIPC) of Alberta.