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Web-Based ServiceNow CIS-CSM Practice Test - Compatible with All Major Browsers
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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Exam is a certification designed for professionals who are responsible for implementing and managing customer service management solutions using the ServiceNow platform. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is ideal for individuals who have experience in IT service management and customer service and are looking to enhance their skills and knowledge in implementing ServiceNow solutions.
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q132-Q137):
NEW QUESTION # 132
What functionality is required to automatically close resolved cases if customers do not respond within a specified time?
- A. Auto Close Resolved Cases Business Rule
- B. Auto Close Resolved Cases Workflow
- C. Auto Close Resolved Cases Flow Designer Flow
- D. Auto Close Resolved Cases Scheduled Job
Answer: D
NEW QUESTION # 133
Which of the following are correct for parent/child synchronization? (Choose two.)
- A. The Administrator can choose which fields to synchronize from parent to child cases
- B. Parent to child cases can be synchronized regardless of which state the case is in
- C. Multiple child cases can be managed from a parent case as in Major Issue Management
- D. The property to synchronize parent to child cases is automatically enabled
Answer: B,C
NEW QUESTION # 134
Major Issue Management uses which one of the following capabilities?
- A. Targeted Communications
- B. Record producers
- C. Governance Risk and Control
- D. Asset management
Answer: A
Explanation:
Explanation
NEW QUESTION # 135
Who can create a customer service case from a community discussion? (Choose two.)
- A. Case Viewer (sn_customerservice.case_viewer)
- B. Proxy case creator (sn_customerservice.proxy_case_creator)
- C. Partner (sn_customerservice.partner)
- D. Customer service agent (sn_customerservice_agent)
Answer: B,D
NEW QUESTION # 136
When working with case types, what is the lowest level in the case type hierarchy called?
- A. Base-level
- B. Decision-level
- C. Sub-level
- D. Leaf-level
Answer: D
NEW QUESTION # 137
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