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The benefits of achieving the Salesforce Certified Business Analyst certification are numerous. It demonstrates to employers and clients that a professional has a comprehensive understanding of the Salesforce platform and can effectively analyze business requirements to design and implement solutions. It also provides access to a network of certified professionals, as well as ongoing professional development opportunities.
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Salesforce Certified Business Analyst is a certification offered by Salesforce, a leading customer relationship management (CRM) software company. Salesforce Certified Business Analyst Exam certification is designed for individuals who want to demonstrate their proficiency in gathering requirements, designing solutions, and implementing them in a Salesforce environment. The Salesforce Certified Business Analyst exam is a comprehensive test of knowledge, skills, and abilities that are required to work as a business analyst in a Salesforce environment.
Salesforce Certified Business Analyst Exam Sample Questions (Q114-Q119):
NEW QUESTION # 114
Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.
What should the BA do to successfully meet governance requirements to identify the business purpose?
- A. Adhere to agreed upon mapping standards.
- B. Identify resources engaged in each step.
- C. Use UC's existing terminology.
Answer: A
Explanation:
To successfully meet governance requirements to identify the business purpose, the business analyst should adhere to agreed upon mapping standards. Mapping standards are guidelines or conventions that define how to create and document business process maps. They help to ensure consistency, clarity, and quality of the process maps across different projects and teams. They also help to align the process maps with the business objectives and requirements, and support regulatory considerations. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
NEW QUESTION # 115
A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?
- A. Export a weekly report of user activity.
- B. Engage a developer to scope a custom solution.
- C. Research third-party apps on the AppExchange.
Answer: C
Explanation:
Explanation
The business analyst should research third-party apps on the AppExchange to help resolve the issue of sales team failing to enter calls in Salesforce quickly and with limited time and budget. The AppExchange is an online marketplace where customers can find ready-made solutions that extend Salesforce functionality without requiring custom development or complex configuration. Researching third-party apps on the AppExchange can help identify potential solutions that meet the needs and constraints of the sales manager and the sales team. Engaging a developer to scope a custom solution is not a good option because it would require more time and budget than available for this issue. Exporting a weekly report of user activity is not a good option because it would not address the root cause of why the sales team is failing to enter calls in Salesforce. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/collabor
NEW QUESTION # 116
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?
- A. Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.
- B. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.
- C. Include the personal perspective for acceptance criteria and the overall perspective for definition of done.
Answer: C
Explanation:
Explanation
The way that the business analyst should approach creation of this documentation is to include the personal perspective for acceptance criteria and the overall perspective for definition of done. Acceptance criteria are statements that define the conditions that a product or feature must meet in order to be accepted by stakeholders or end users. They should include the personal perspective of how a product or feature works or looks like for a specific persona or scenario. Definition of done is a checklist that defines the quality standards that a product or feature must meet in order to be considered complete and ready for release. It should include the overall perspective of what needs to be done for any product or feature across different stages or aspects such as development, testing, documentation, etc. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta
NEW QUESTION # 117
The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
Which three components should-be included when writing a user story?
- A. Who, when, why
- B. When, where, why
- C. Who, what, why
Answer: C
Explanation:
Explanation
A user story is a short description of a feature or functionality from the perspective of an end user. It follows the format "As a <who>, I want <what>, so that <why>". The who is the user role or persona who will benefit from the feature or functionality. The what is the feature or functionality that the user wants or needs. The why is the benefit or value that the user will get from the feature or functionality. The when and where are not part of a user story format because they are usually captured in other documents or artifacts, such as acceptance criteria or wireframes. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/user-sto
NEW QUESTION # 118
A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?
- A. Builds accountability, increases revenue, and decreases overall time spent on requirements
- B. Engages stakeholders, identifies improvements, and starts the change process
- C. Identifies improvements, decreases project costs, and starts the change process
Answer: C
NEW QUESTION # 119
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